Shipping policy
đźšš Shipping Policy
This shipping policy applies to orders delivered within Australia only.
Business Office Address:
8 Dani Court, Rowville, Victoria 3178, Australia
Email:
contact@sweettailz.com
Shipping Cost
We are pleased to offer Free Standard Shipping on all orders. There are no hidden fees or additional shipping charges at checkout.
Order Processing & Delivery Time
All orders are processed and delivered within a total estimated timeframe of 7–14 business days, which includes both order processing and transit time.
- Orders are typically processed within 1-3 business days.
- Once dispatched, delivery times may vary depending on destination and carrier.
- During peak seasons or holidays, slight delays may occur.
You will receive an order confirmation email shortly after placing your order.
Delivery Coverage
We currently ship to the following region:
| Region | Shipping Method | Total Estimated Delivery Time |
|---|---|---|
| Australia | Free Shipping | 7–14 business days |
Delivery times are estimates and may vary due to external factors. If your order has not arrived within 30 days, please contact us at contact@sweettailz.com.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with your tracking number. Please allow up to 48 hours for tracking information to update.
Address Accuracy
If you notice an error in your shipping address, please contact us immediately at contact@sweettailz.com with the subject line “CHANGE ORDER”. Address changes are only possible if the order has not yet been dispatched.
Fulfillment & Logistics
We work with trusted logistics and fulfillment partners to ensure reliable delivery and product availability. Orders are dispatched based on stock availability and destination within Australia.
Lost or Stolen Packages
Sweettailz is committed to ensuring your order reaches you safely.
- Lost in Transit: If your package is lost before being marked as delivered, we will offer a replacement or a full refund.
- Delivered but Missing: Once marked as “Delivered” by the courier, the delivery is considered complete. If you cannot find it, contact us immediately to open an investigation with the carrier.
- Security: We recommend a secure delivery location. Sweettailz is not responsible for packages stolen from your property after a confirmed delivery. Each case is reviewed individually in cooperation with the carrier.